Support

  • We understand you want a solution that will work for your business. We take the time to understand your requirements to provide you with the ideal telecommunication package to meet your company's needs.
  • We understand our clients time is precious. When we set up your business telecommunications, we manage it. Simple. One company and most often, one person, one point of call. You will not waste your time waiting in telephone queues for support, or not know who you're dealing with. You will be free with Simply Free.
  • We understand phone issues mean lost business and when problems occur, having your phones up and running again promptly is critical to your business. Our statistics show in the majority of cases we have rectified any telecommunication issues within two hours.

Phones guide

Help is at hand for your Simplyfree fully managed phone system. We have compiled a number of instructional videos covering the most common phone features.

If you need help with a feature that is not listed here, please feel free to call Simplyfree on 0800 4 simply, or fill out the form to the right.

Technical request

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Existing Client - Company name*

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If you requested urgent or immediate support please phone 0800 4 764 675

Contact name*

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Best phone* - please include area code

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Email address*

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Please describe your request*

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Is your request a

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Is your request a

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If this is a fault regarding a phone issue please provide a brief description including call times and numbers so we can quickly identify any issue

Phone features - introduction

Voicemail

Using a headset

Remote call pickup

Call transfer

Call forwarding

Conference calls

Redial feature

Place a call on hold

Making a call

Please fill in the form below for all support queries.

If your issue is urgent, please follow up with a phone call: 0800 47 46 75 and press 1 for support once you have filled in the below form.

Ph 0800 474 675

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