Standard PABX features
Fully featured business grade phones
High Definition voice
Short Extension Dialling
DDI’s (direct dial numbers)
Programmable business hour conditions
Secure encrypted calls
Do not disturb
Missed call logs
Call history logs
Locate ME (calls follow your desk / mobile ect)
Hands free operation
Message waiting light
Busy light (BLF)
Simplyfree manages a number of nationally based call centre businesses throughout New Zealand. Using Simplyfree's VOIP (Digital Voice), we have implemented solutions designed around the specific needs of our call centre clients. These solutions have provided call centres with crucial features such as call recording, call management and auto-attendant, Desktop and CRM integration while providing all the standard features including comprehensive reporting and the benefit of un matched value for money.
Option 1 - Standard Call Centre (single site, 5+ phones)
Fully managed, feature-rich, end-to-end phone and internet solution tailored to your business. Features include: call forwarding, call recording, call transfers, caller ID, voicemail on each extension, voicemail to email .... Optional extra - unified desktop/CRM integration. See example packages and pricing.
Option 2 - Ultra Call Centre (single site, 20+ phones)
Fully managed, feature-rich, end-to-end phone and internet solution using faster, light speed internet, delivered over premier data across top fibre suppliers (such as CityLink) to provide reliable and guaranteed internet speeds. 24/7 service option available.
Optional extra - unified desktop/CRM integration.