The cloud has already established itself as a cornerstone in the corporate world, and its influence on business communication is only expanding. More precisely, it has been revealed that 91% of organizations utilize public cloud solutions and 72% use private cloud solutions, with 42% of companies claiming that they have expanded cloud usage as of 2021. The numbers are pretty astounding, which begs the question: what led businesses worldwide to shift to cloud communication services? We'll discover the solution here, I suppose.
A business cloud communication solution: what is it?
A firm may employ a cloud communication solution, which is essentially a software-based solution, to optimize its corporate communication, notably, business calls. It is a corporate phone system with a variety of cutting-edge communication capabilities that can be accessed from any internet-capable device.
Because they provide far greater flexibility, cost-effectiveness, and low maintenance, cloud communication solutions and cloud phone systems for businesses have supplanted traditional telephone systems.
What Benefits Does a Cloud Communication Solution Provide?
While each cloud communication solution has its own unique set of capabilities, we've selected to focus on the most helpful ones here:
DID or company telephone numbers
Interactive voice response with many levels or auto-attendant
Adaptive Call Routing
Voice Recognition for Text
Working Time Administration
What Are the Benefits of Cloud Communication for Business?
Now that we're moving on, we'll talk about how cloud communication solutions may help businesses flourish. Look at this:
Employees can work remotely.
The cloud allows people or teams to choose where they wish to work in the modern world where everyone desires mobility. According to statistics, "since April 2020, 34% of workers who formerly commuted to work claim they now work remotely." A further 42% of businesses claim to have boosted their deployment of unified communications and the cloud. They can use cloud communication solutions just as they would at their workplace, whether sitting comfortably at home, in a coffee shop or traveling by train. Even so, when the pandemic struck, organizations could only swiftly transition to remote or hybrid working arrangements thanks to cloud technology.
2. Businesses may offer better client service.
According to the data, "83% of CEOs feel that having a poor CX puts them at significant risk of losing market share and revenue." Companies can provide the same level of customer support to their clients wherever they are thanks to cloud communication technologies. Additionally, the capabilities provided by cloud communication solutions assist businesses in acquiring a clear understanding of a wealth of important data. This covers everything like phone queues, wait durations, busy periods, call records, etc. This data may be used by managers, supervisors, and even agents to enhance customer service standards and provide a better customer experience.
3. The employees' productivity is increased.
It has been discovered that 83% of workers think that they can be productive outside of the workplace. The first characteristic of cloud communication that boosts worker productivity is freedom in using the communication tool. Employees are allowed to work when they choose and from a location that makes them feel at ease. They are not required to utilize laptops or other equipment given by the office; instead, they are free to use their own equipment.
Cloud communications tools also automate and simplify corporate calls. Calls from customers are routed through the IVR and to the appropriate agents. The employees' time is saved, and mistakes are greatly decreased.
4. More data is protected.
When conventional telephone networks were utilized, businesses were entirely responsible for maintaining the security of their data. The whole management of the gear and software took place on-site, necessitating a distinct IT department, a large quantity of space, and significant financial outlay. Things are very different now because of the cloud.
In contrast, third-party service providers handle all of the hostings in off-site data centers. Because of this, businesses have less responsibility. Additionally, a dependable service provider will use optimal security methods to protect data, so one can rest easy.
5. Business uptime is at its maximum.
A company must be operational around-the-clock in order to compete in today's market. Every successful company places a strong emphasis on customer communication. A business will undoubtedly benefit from increased performance and optimum uptime when using a cloud communication solution provided by a reputable service provider. Look for a supplier that maintains geo-redundant data servers and gives a 99.999% uptime guarantee in their service level agreement.
Every Business Must Use Cloud Communications
Statistics show that by 2028, the worldwide market for cloud communications is predicted to reach US$ 22,408.5 million. Even if the numbers are already remarkable, it would be a smart move for any organization to adopt cloud technology to foster corporate expansion.
Need help setting up a cloud communications for your business?
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