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12 VoIP Features That Can Enhance Your Medical Practice.

Updated: Nov 6, 2022


Person's hand dialing a telephone

Here is how VoIP can assist you in overcoming the difficulties in your medical practice:


Because a VoIP system is not "one size fits all," unlike exam gloves, it can help meet the specific communication needs of medical practices. Many medical practices have upgraded to VoIP systems; doctors and staff have been pleasantly surprised with the system's ease of use and how quickly they were able to adopt it.



An easy-to-implement, easy-to-use, efficient, and hassle-free communications system that promotes a smooth medical practice workflow.


A cost-effective voice system that is exceptionally reliable.


Rich with features that streamline the way you communicate; without being overwhelming.


A scalable solution to keep up with your medical practice as you grow.


Here are 12 Essential VoIP Features for Medical Practices:


1. Conversion of Fax


A web portal can be used to send outgoing faxes.


Since you won't be reliant on actual fax machines, you will also be able to receive more faxes.


There is no need for a large, unreliable fax machine; just a fax channel.


However, if you'd like to preserve your current fax machine, a gateway device can be used.


By selecting the print option in any computer programme, faxes can also be sent.


2. Integrated Reception


One office may house your patient records, accounting, billing, and scheduling departments, and it can also handle all of your office's communication needs.


Renting an office is expensive! Locate your scheduling department, and back office activities to less expensive real estate.


You can now leverage your great real estate to see more customers and earn more money.


Every one of your offices can have its own phone number, which will be forwarded to your lone, unified communications department automatically.


Caller ID Prefix, the following function on our list, keeps things straightforward.


3. Caller ID Prefix - Allows the phones in your reception area to show the caller's phone number or the name of the doctor they were trying to reach. In this manner, the call can be answered and directed properly by your employees.


4. Auto Attendant – Calls are directed to the proper location based on the caller's choices from a menu, all without the need for staff involvement.


The doctor or staff member that patients need to contact is easily accessible.


Requests for prescriptions or referrals can be handled by a voice mailbox rather than a human operator.


Menu items can be utilised expressly to notify clients of information, such as business hours and tips for clients on how to get ready for routine procedures.


In fact, while patients are waiting, information might be played. Staff can now concentrate on other responsibilities because of the freed-up time.

You may change your system from anywhere and have it play a message to everyone who calls informing them if there should ever be a day when you are unable to open your medical office, say due to bad weather.


Some of our other clients have been able to use their workers more efficiently and stay away from adding new employees.


5. Call Parking – This is a perk that many medical offices love to have.


The doctor can pick up calls from any extension when reception puts them on hold.


can manage numerous calls while waiting.


allows the doctor to take a call while in a private space while still adhering to HIPAA regulations.


6. Easy to Use Reception Phones - The staff members have truly valued the variety of capabilities offered on the phones for some of our other clients.


Even at distant workplaces, receptionists can identify which extensions are in use and what caller parking spaces are occupied. They can now handle phone calls more rapidly as a result.


7. Link Offices for Faster Communication - In essence, your main office and satellite offices will be covered by an internal phone network.

You will also get an extension number that you may use to reach anyone at any of your offices.


Dialling a straightforward extension number allows any employee, in any office, to get in touch with anyone else in their system. There are extra 7 numbers after the final area code.


Additionally, you can move calls between websites.


Sometimes, when someone works from home at our office, they can "carry" their extension with them or have it forwarded to their phone (Bria is a fantastic phone app; it will be covered in our future post). Even if we don't all live in the same house, our calls behave as if we do.


Doctors are allowed to have a home phone that is physically connected to the phone system in their office.

Your extension number will be used to get in touch with you by staff.

Patients can be called back by you, and the call will sound like it is coming from your office.


You can work from anywhere as long as you want to!


8. Follow Me - Have your calls forwarded to a number of extensions.

You can choose to have both your desk phone and mobile phone ring at the same time.


If you'd prefer, the system can do this in a sequential fashion by first phoning your desk phone and then, if no one answers, ringing your cell phone.


9. Mobility Wireless Feature - Intercoms are disruptive in terms of mobility wireless features.


Using a small wireless phone that the doctor keeps on them, staff can simply get in touch with doctors without having to contact various exam rooms.


Additionally, calls can be redirected, ensuring that you receive any calls from referring doctors right away.


10. Voicemail to Email - A voicemail you receive can be forwarded as a WAV audio file to your email.


Messages should be archived.


To avoid having to guess what your caller said or having to replay the full message, replay a specific section of it.


Send this message to everyone you know who has an email address.


11. Time Conditions - Don't bring work home with you, but make sure you can be reached in case of necessity.


You can alter the way that menus, options, and call routing work at certain times (ex: lunch, daytime, after-hours, weekends).


For instance, when you're out to lunch or on vacation, your calls can be routed to a colleague.


Interact with your automated attendant.


Can be used to replace answering services.


12. Call Flows - A dynamic switching of call handling. When you go to lunch, take a break, or head home for the day, all you have to do is press a button, and your system will handle the rest.


Additionally, the button can be configured to override your timer.


Should your day differ from your usual schedule, or circumstances.


Professionals in medical offices are updating their phone systems to take advantage of the new VoIP technology's flexibility and cost savings. Simplyfree, a leader in the telecom sector, is ready to assist your medical practice in switching to a better, more scalable, and dependable VoIP phone system. We cordially encourage you to speak with us and see how easy it is to begin.

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