Built for Reliability: How Simplyfree Delivers a Resilient Telecommunications Architecture

At Simplyfree, resilience isn’t just a feature — it’s a foundational promise. In a world where uninterrupted communication is vital for businesses, especially in mission-critical sectors like healthcare and legal services, Simplyfree stands out with a best-in-class, fault-tolerant telecommunications architecture.

We’ve designed our platform with a simple goal in mind: no single point of failure, ever. Here’s how we make it happen:

Redundancy at Every Layer

1. Carrier-Diverse Internet Connectivity

Our infrastructure includes multiple fibre connections from various internet providers. If one connection fails, traffic is automatically rerouted — ensuring internet availability remains unaffected.

2. Real-Time Network Mirroring

All data entering the Simplyfree network is instantly mirrored across geographically diverse sites operating in real-time sync. If a site or mirror goes down, its twin takes over — with zero data loss or downtime.

3. Trunk-Level Call Resilience

Calls are handled through three independent SIP trunks. If one goes down, calls are instantly rerouted to another, ensuring seamless voice communication without user intervention.

4. Multi-Carrier Call Termination

Calls are routed through multiple voice carriers, adding yet another layer of protection. Even if one carrier fails, the call reaches its destination.

This isn’t theory — this is the everyday standard we deliver across our Wellington, Auckland, and Christchurch interconnects with major carriers including Spark, Vodafone/One NZ, Vocus/2Degrees, Symbio, and more.

What You Get: Real Business Benefits

• 99.99% Uptime Target

• Zero Single Points of Failure

• True Business Continuity

• Perfect for Mission-Critical Sectors

  
  

With Simplyfree, you’re not just investing in a phone system — you’re investing in peace of mind.

What Happens When Something Goes Wrong?

While we’ve engineered our platform for maximum resilience, external faults — such as those from upstream providers — can still happen. Simplyfree takes a proactive approach in these situations. We work closely with our partners and affected clients to resolve any interruptions swiftly and transparently.

Premium Features That Come Standard

Simplyfree doesn’t charge extra for essential features that should come as standard. These include:

• Mobile & Desktop Integration

• Web Calling

• Call Recording, Forwarding, Transferring, Queues

• Voicemail-to-Email, Auto Attendant / IVR with AI

• Unlimited Lines & Channels

• CRM Integration (CRM dependent)

• Automated Business Hours & Hybrid Work Support

• Chat & Virtual Meetings

• Auto Provisioning & Comprehensive Support

• Portability & Scalability

Unlimited Support — No Surprises

Our clients love that Simplyfree’s unlimited support means they never get hit with surprise IT bills. Need help with your phone system? It's included — always.

Ready to Grow with You

Whether you're scaling up, down, or adapting to hybrid work models, Simplyfree’s VOIP platform adapts with you. Add or remove extensions anytime, integrate with your CRM, and keep your team connected wherever they are.

Let's Talk Resilience

If your business depends on communication, don’t settle for less than carrier-grade resilience.

Contact Simplyfree today and discover how we can deliver seamless, uninterrupted service designed for the modern workplace.