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Understanding Your Business Phone System

Updated: Nov 1, 2022

Simplyfree VoIP Phone Solution

Business phones are an essential tool for any business that wants to expand its reach and interactions with clients. In this blog post, we will cover what a phone system is actually made up of as well as provide tips on how it can benefit your company.

A business phone system, to put it simply, is a multi-line telephone system that is commonly used in businesses. These many telephones are connected in such a way that users can take advantage of functions like call conferencing, call transferring, call handling, call metering, and call monitoring, among others.

A business phone system can be as small as a few telephones or as large as a full-fledged private branch exchange (PBX) system, which is widely used in major corporations.

The classic phone system is the most well-known and widely used corporate phone system. A traditional phone system typically consists of a single phone line and one or two handsets.

But that still leaves the question of what is a commercial phone system unanswered. While many organizations use standard phone systems as their phone system, there are a few additional aspects that are required to make them eligible for use as a business phone system. These are the components:

Additional or extra phone lines, as one phone line is insufficient for business.

Simple software

An IP address or internet connection

PBX stands for Private Branch Exchange.

Advanced software for additional functionality, if needed

There are various sorts of business phone systems. In fact, we'll need a separate section to address this. Why wait much longer? Let's get right to work.

Different Business Phone System Types

To meet the needs of various types of businesses, a single type of business phone system is insufficient. To meet the demands of businesses, there are three primary types of phone systems.

Multi-phone System

A multi-line telephone system is a step up from a standard phone system. This type of phone system, as the name implies, includes several phone lines that can be used to route distinct question calls to different departments within your company.

There are no hassles or disruptions in call routing because each department can have its own dedicated phone line.

You can also customize it so that all incoming calls to the business go through a single handset if necessary. A specialized agent will take the call and personally route it to the appropriate department. Even this process will be smooth because each department can be assigned a different extension.

PBX Telephone System

A PBX phone system, also known as a Private Branch Exchange, is similar to a multi-line phone system. Call handling was manually monitored in multi-line phone systems, but it is now automated in PBX systems. Let me explain in layman's terms.

Assume a caller is connected to your company. He will initially connect to the center handset on a multi-line phone system, where an agent will greet him. The agent will then ask the consumer a question, and once the customer responds, the agent will transfer the call to the appropriate department.

VoIP Telephone System

The most advanced of the three business phone systems is VoIP, or Voice over Internet Protocol. VoIP, also known as IP PBX, uses the internet to send and receive phone calls, as the name implies. The voice signals are transformed into packets before being sent over the internet. The packs are transformed back to voice messages once they arrive at their destinations.

If you set up the necessary gear in your company, you can use a VoIP phone system on-premise.

If you don't want to deal with hardware, the VoIP phone system can be accessed remotely because it is housed in the cloud. As a result, it's also known as a Hosted Phone System or a Cloud-based Phone System.

However, you should keep in mind that the cost of setting up an on-premise VoIP telephone system vs a cloud-based VoIP telephone system is significantly higher.

The reason for this is that cloud-based phone systems require little to no hardware installation, and because there is no hardware, there are no costs associated with maintaining it. Furthermore, being a cloud-based system, it provides greater security and data backup options than traditional multi-line and PBX phone systems.

Businesses are increasingly switching to VoIP phone systems from older traditional phone systems because they provide users with more modern options. In addition to what the PBX provides, VoIP has services such as call recording, call forwarding, call recording, call whisper, call barging, real-time analysis, etc. It can even be integrated with CRM software to more advantage.

No one knows VOIP phone solutions the way Simplyfree does.

Simplyfree is New Zealand's business telecommunications specialist, focusing on VOIP phone solutions for all New Zealand businesses. Simplyfree's strengths come from years of experience in both telecommunications, ITC and business.

If you need help to migrate to VoIP PABX, call Simplyfree.

Simplyfree is based in Wellington, New Zealand and provides smart business phone solutions such as Fibre, Broadband, Toll-Free, 0800 numbers, Unified Communications, Conference Calls, Call waiting, Call queuing, Voicemail to email, call recording, video team meetings and more!

Call Simplyfree today.

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